June 25, 2026
Notice of Data Security Incident
The privacy and security of the personal information we maintain is of the utmost importance to Advanced Home Health and Hospice of Las Vegas (“Advanced Home Health”). We write to make you aware of a recent data security incident at a third-party vendor, Doctor Alliance, that impacted some of your personal information. We want to provide you with details about the incident and let you know that we continue to take significant measures to protect your information.
We recently received notice from Doctor Alliance, our third-party document management provider, that Doctor Alliance experienced an incident that involved unauthorized access made to documents available through the Doctor Alliance portal between October 31, 2025, and November 17, 2025. Doctor Alliance advised that, upon discovering the incident, it immediately took steps to secure their systems, launched an investigation with the assistance of third-party forensic experts and notified law enforcement. Upon learning this, we worked with Doctor Alliance to understand the types of information contained in the potentially impacted files.
On April 1, 2026, Advanced Home Health completed its identification of the patients impacted in the Doctor Alliance incident. The impacted data contained the personal information of certain individuals, including full names, address, date of birth, health insurance information, medical treatment information, medical diagnostic information, prescription number, medical record number, health plan beneficiary number, and dates of service.
We have no evidence that any information has been misused as a direct result of this incident. Nevertheless, out of an abundance of caution, we are notifying affected individuals of the scope of the incident. This notice provides other precautionary measures individuals can take to protect their personal information, including placing a Fraud Alert and Security Freeze on your credit files and obtaining a free credit report. Additionally, impacted individuals should always remain vigilant in reviewing their credit reports on a regular basis and report any irregular activity immediately.
Advanced Home Health values your privacy and deeply regrets that this incident has occurred. We are committed to maintaining the privacy of personal information in our possession and have taken many precautions to safeguard it. We continually evaluate and modify our practices and internal controls to enhance the security and privacy of your personal information.
Individuals who think they may have been impacted and did not receive a notification letter, or have any further questions regarding this incident can call (385) 622-4500 for additional information.
Sincerely,
Advanced Home Health and Hospice of Las Vegas
10561 Jeffreys St. STE 105
Henderson, NV 89052
Other Important Information
1. Placing a Fraud Alert on Your Credit File
We recommend that you place an initial one-year “Fraud Alert” on your credit files, at no charge. A fraud alert tells creditors to contact you personally before they open any new accounts. To place a fraud alert, call any one of the three major credit bureaus at the numbers listed below. As soon as one credit bureau confirms your fraud alert, they will notify the others.
2. Placing a Security Freeze on Your Credit File
If you are very concerned about becoming a victim of fraud or identity theft, you may request a “Security Freeze” be placed on your credit file, at no charge. A security freeze prohibits, with certain specific exceptions, the consumer reporting agencies from releasing your credit report or any information from it without your express authorization. You may place a security freeze on your credit report by contacting all three nationwide credit reporting companies at the numbers below and following the stated directions or by sending a request in writing, by mail, to all three credit reporting companies:
TransUnion Security Freeze
P.O. Box 2000
Chester, PA 19016
www.transunion.com/credit-freeze
1-888-909-8872
In order to place the security freeze, you’ll need to supply your name, address, date of birth, Social Security number and other personal information. After receiving your freeze request, each credit reporting company will send you a confirmation letter containing a unique PIN (personal identification number) or password. Keep the PIN or password in a safe place. You will need it if you choose to lift the freeze.
3. Obtaining a Free Credit Report
Under federal law, you are entitled to one free credit report every 12 months from each of the above three major nationwide credit reporting companies. Call 1-877-322-8228 or request your free credit reports online at www.annualcreditreport.com. Once you receive your credit reports, review them for discrepancies. Identify any accounts you did not open or inquiries from creditors that you did not authorize. Verify all information is correct. If you have questions or notice incorrect information, contact the credit reporting company.
4. Protecting Your Health Information
As a general matter, the following practices can help to protect you from medical identity theft:
- Only share your health insurance cards with your health care providers and other family members who are covered under your insurance plan or who help you with your medical care.
- Review your “explanation of benefits” statement which you receive from your health insurance company. Follow up with your insurance company or the care provider for any items you do not recognize. If necessary, contact the care provider on the explanation of benefits statement and ask for copies of medical records from the date of the potential disclosure noted above to the current date.
- Ask your insurance company for a current year-to-date report of all services paid for you as a beneficiary. Follow up with your insurance company or care provider for any items you do not recognize.
5. Additional Helpful Resources
Even if you do not find any suspicious activity on your initial credit reports, the Federal Trade Commission (FTC) recommends that you check your credit reports periodically. Checking your credit report periodically can help you spot problems and address them quickly.
If you find suspicious activity on your credit reports or have reason to believe your information is being misused, call your local law enforcement agency and file a police report. Be sure to obtain a copy of the police report, as many creditors will want the information it contains to absolve you of the fraudulent debts. You may also file a complaint with the FTC by contacting them on the web at www.ftc.gov/idtheft, by phone at 1-877-438-4338, or by mail at Federal Trade Commission, Consumer Response Center, 600 Pennsylvania Avenue, NW, Washington, DC 20580. Your complaint will be added to the FTC’s Identity Theft Data Clearinghouse, where it will be accessible to law enforcement for their investigations. In addition, you may obtain information from the FTC about fraud alerts and security freezes.
If your personal information has been used to file a false tax return, to open an account or to attempt to open an account in your name or to commit fraud or other crimes against you, you may file a police report in the city in which you currently reside.